The Landing Apartments FAQ
Do I need an appointment? Do you take walk-ins?
No appointment is necessary to tour our community; however, it is always appreciated if you call ahead to make sure we are available to provide adequate time for you to tour and ask questions. Please arrive no later than one half hour prior to closing if you would like to tour the property. Everyone over 18 must have a valid photo ID to tour the community.
Why do your prices have ranges?
Our apartment homes are priced individually based on the amenities and features.
What is the application fee and is it refundable?
Application fees are $50 per person 18 and older occupying the apartment. You may pay these online by credit card, or in our office with a check or cashiers check. All application fees are nonrefundable.
How do I apply?
Start your application online by clicking HERE. You may also apply in the office.
Which utilities do I pay?
Residents are responsible for all utilities. For up to date utility information, please contact the office. Residents are also responsible for additional items such as cable and internet services.
What is the security deposit?
The security deposit can be as low as $250 but will vary. Please contact the office for additional, up to date information.
When is my rent payment due? What day of the month am I liable for a late charge?
Rent is always due on the first; however, if you do not pay all rent on or before the 5th day of the month, you'll pay a late charge of 5% of the rental payment or $15.00, whichever is greater.
How can I pay my rent?
You can pay rent by setting up your online account on our website. This allows you to use a bank account (no fee) or credit card (with fee) to make payments.
What kind of pets do you allow? How many pets may I have?
Up to 2 pets, cats or dogs, are allowed. For any number of pets there is a $300 non-refundable fee for each pet, and monthly pet rent is $20 per pet. Our full pet policy can be viewed HERE.
If I get a job transfer, can I break the lease?
Yes, if the lease buy-out fee has been paid. A 60-day notice is required before vacating your apartment, and the lease buy-out fee ranges between $1000 to $1800 depending on the unit. Please make sure that you reference your signed lease agreement and confirm policies with your Property Manager as there could be unique circumstances.
If I am part of the military and receive deployment or reassignment orders, can I break the lease?
Yes, service members can break their lease without penalty in certain circumstances through the Servicemembers Civil Relief Act (SCRA). Please contact the property manager as soon as possible in this situation. You will need to provide written notice and a copy of your military orders.
How can I refer a friend?
If you love our apartments and your friend wants to move to The Landing, please let our office know! However, we do not have a resident referral program.
If something needs to be repaired in my apartment, how do I report it?
You may call the office, send an e-mail, or leave a message with the answering service. You may also submit work orders online if you are enrolled in our online services.
There is a person who might be staying with me for a while, is that permitted by the lease?
Yes, if someone is temporarily staying with you, please let the office know so we can accommodate for parking. If someone is permanently moving in, they will need to fill out an application to be added to your lease agreement.
I will be moving out. What do I need to do?
We require a 60-day written notice, which you are responsible for, prior to move-out. If you need to move-out at the end of your lease term, please remember to come in 60 days prior to the lease expiring to provide your written notice.
Do you have cable/Internet services?
Yes, there are cable companies that service this area. You can ask our leasing office for more deals from our local representative!
Can I grill on the property?
No grills are permitted within the community however we do offer designated grilling areas for your convenience and enjoyment!
I am locked out of my apartment/garage. What do I do?
If you ever run into a scenario where your code is not working on the keypad, and your app is not successfully unlocking your door, you can request a link with a Backup code. Depending on if you have an iOS or Android device, you will find this feature under the Support tab or the Settings tab.
If you do not have your smartphone on you, go to smartrent.com/lockout from any internet-connected device to request a link with a backup code for your unit.
I have lost my apartment and/or mailbox keys. What do I do?
If you have lost your keys, you may have new keys made at our office during business hours for a small fee.